Help & FAQs


A refurbished phone is a pre-owned device that has undergone a thorough inspection, repair, and testing process to ensure it meets high-quality standards. Refurbished phones offer a more affordable and environmentally friendly alternative to brand-new devices.

Our refurbishment process involves a comprehensive inspection of each phone’s hardware and software. We address any issues, replace faulty components, and thoroughly test the device to ensure it functions like new. The phone is then sanitized and reset to factory settings.

Yes, all our refurbished phones come with a warranty to give you peace of mind.  We offer a 24-month warranty for our refurbished phones, ensuring a reliable and worry-free experience.

Yes, we offer a return policy within a specified period after purchase. If you’re not satisfied with your refurbished phone, you can return it for a refund or exchange. Our return policy is 14 days from the date of purchase, providing you ample time to assess your satisfaction.

For new phones, the warranty depends on the manufacturer. Each brand may have its own warranty terms and conditions. We ensure that all new phones we offer are covered by the respective manufacturer’s warranty. This provides you with the assurance that any potential manufacturing defects or malfunctions will be addressed by the brand’s warranty policy, offering you peace of mind with your purchase.

Our warranty covers manufacturing defects and malfunctions for a period of 24 months from the date of purchase. It provides comprehensive protection for your refurbished or new brand phone.

We offer next day delivery on all orders placed within our service area. Your phone will be shipped promptly, and you can expect it at your doorstep the following day. For even faster service, make sure to place your order before 3 pm to take advantage of our expedited processing.

Yes, we take privacy seriously. All devices undergo a thorough data wipe during the refurbishment process, ensuring that no personal information remains on the phone. Our secure checkout process also protects your financial information.

You can contact our customer support team through our website’s contact form, email us at, or call our customer hotline at 0203 918 0941. We are committed to providing prompt assistance.